SuperEx Guide: SuperEx FAQ

#SuperEx #Guide #FAQ

This article is intended to provide SuperEx users with solutions and guidance for common issues they may encounter while using the platform, including network errors, download failures, and other related problems. If you experience an issue that is not covered in this article, please feel free to contact our 24/7 customer support team at any time.

Network Error 1000S Code

If you log in to SuperEx.com and get a network error, it is caused by the network in your region, which is related to the laws of your country or region. To solve this problem, please ensure that the network in your region can normally access the SuperEx server, and the SuperEx service is set up on AWS global nodes.

However, the corresponding laws and regulations of some countries still do not allow access to services such as AWS or Google. If you use a proxy to log in to the official website and it still prompts you that there is a network error, please try to change your proxy access IP.

If you have any questions, please add SuperEx Telegram customer service or contact our online customer service. Thank you for supporting SuperEx.com.

Unable to register

Sorry, SuperEx is temporarily not open for registration in your area.

Google Authenticator Verification Error Solution

some users experienced an error in the verification code when using Google Authenticator to bind their SuperEx account. If you have an error when entering the Google 2FA verification code, we recommend you to refer to the following methods:

1. If the Google Authenticator on your mobile phone is bound to multiple accounts, please make sure to enter the 2FA verification code corresponding to the SuperEx account email address;

2. Please make sure to install the correct Google AuthenticatorAPP, iOS — Authenticator, Android — Authenticator;

3. Each 2FA verification code is only valid for 30 seconds, please be sure to enter and submit within 30 seconds, the timeout will cause the verification code to become invalid
4. Please make sure the mobile phone time is the same as the standard time of your time zone.

How to set standard time in iOS:

1. The mobile phone needs to be connected to the Internet;

2. Settings -> General -> Date and Time -> Confirm the time zone is correct -> Enable automatic settings;

How to set standard time in Android:

1.Open Google Authenticator and click the “Menu” button in the upper right corner:

2.Click “Settings” to enter the setting interface:

3. Click “Time correction for codes”:

4. Click “Sync now” and wait for a while

Note:

For binding Google Authenticator, please refer to: How to bind Google Authenticator (WEB)
If the above three solutions can be ruled out and the Google verification code is still invalid, you can also use the key you saved to re-bind on the Google server.
If the original Google Authenticator is lost, you need to apply to unbind the Google Authenticator first.

You can unbind it by sending an email with your account info to our SuperEx support team official email: support@superex.com , please use the email you registered on our platform. The SuperEx staff will work it out within two days when we get your application.
The account information we need you to provide are as follows:

Account information (UID)
Registered Email
Mobile phone number (if you haven’t bound mobile number before, then it is not included);
The confirmation screenshot proof of deposit source, which should contain your deposit address in our platform and TXID, not from SuperEx or blockchain explorer but the sending platform. (if your account has never made deposit before, then it is not included);
Content: I apply to unbind the Google Authenticator or Email or Phone number.