SuperEx Guide: Withdrawal not received and Deposit has not arrived

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Withdrawal not received

Dear customer, you can follow the steps below to solve the problem that the withdrawal has not arrived:

1. Please check whether your withdrawal application has been approved in the wallet order first. If not, please wait patiently, we will not deduct any withdrawal application for no reason. (It is normal for assets to be frozen during the withdrawal process, don’t worry about it)

2. If your withdrawal application on SuperEx has been approved, you can check the transaction status on the block through hash.

When the block status shows that it has been confirmed, please check the current number of block confirmations to see whether the number of confirmed blocks meets the requirements of the receiving platform, if it does, please wait patiently for more confirmed blocks, the arrival time will change due to network conditions.

When it is confirmed that the amount is sufficient but it has not yet been received, please contact the receiving platform to the transferred assets for you. The transferred assets cannot be processed by SuperEx.

• Cick to register SuperEx
• Cick to downoad the SuperEx APP
• Cick to enter SuperEx CMC
• Cick to enter SuperEx DAO Academy — Space

Deposit has not arrived

I have deposited digital assets to SuperEx. Why does the deposit platform prompt that the transfer is successful, but SuperEx hasn’t received it after a long time?

Blockchain asset transfer is divided into three steps:The sender sends out the account — the blockchain confirms — the receiver enters the account;

Step 1: Successful transfer means that the platform or wallet from which the coin was withdrawn has performed the transfer operation;

Step 2: Complete the corresponding block confirmation. Blockchain congestion, delays, etc. will cause your digital assets to be delayed in completing all confirmations;

Step 3: Complete the account payment as soon as possible after the confirmation to the platform is completed;

You can ask the transferor for TXID self-checking or contact the customer service of SuperEx official website to inquire about the transfer progress.

If the blockchain shows that the confirmation is complete, but the SuperEx account has not arrived, please contact the customer service of SuperEx official website and provide the SuperEx email account, token name, and txid;

If the blockchain shows that it is confirming, please wait patiently for the confirmation of the blockchain to be completed before SuperEx can post the account for you;

If you have not found the TXID for a long time after applying for withdrawal to SuperEx on a certain platform, please contact the other party’s platform.